Charisma Clinic Policies and Procedures

Privacy policy

Please click here to read our Privacy Policy

Failed to attend practice policy

Practice complaint policy

For any complaint / compliment / suggestion please write to:

Dr. Talal Khalil
N.B: If any complaint / compliment / suggestion while in surgery please ask receptionist for the complaint form.

Full practice complaint policy can be obtained on request from surgery.

You can also seek assistance to make complaint from:


Strict confidentiality is maintained with all patient records held at our practice either in electronic or paper format. We comply with the DATA Protection ACT 1998 and are registered with office of information commissioner to process the personal data.

Health and Safety

Your health and safety is of paramount importance to us and is constantly reviewed in line with current regulations. Please notify the member of staff If you notice any area of concern so immediate action can be taken.

Zero Tolerance

All our staff is well trained to provide the best possible care and respect and we expect the same in return from all patients. We operate zero tolerance policy to physical and verbal abuse to our staff members and any such conduct will be reported to police.

Smoking Policy

The practice is a no smoking area. NHS help available to stop smoking, please ask dentist for the details.

Patient responsibilities:

Denplan CQC GDC Zoom Whitening Colgate Philips Sonicare